FAQ General

1- Can I have a sample order for any of products are interested?

Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

2- What about the lead time?

Samples will be ready within 15 days, orders with large quantity will be ready within 1 month. 

3- Do you have any MOQ limit for street light order?

Low MOQ, 10pcs for sample checking is available

4- How do you ship the goods and how long does it take to arrive??
5- How to proceed an order for order confirmed?
6- Is it OK to print my logo on product?

Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Yes. Smart Led Display Technology is committed to providing high-quality and reliable products. We strictly control the production process, using high-quality materials and advanced manufacturing technology. You can find the qualification certificate that Smart Led Display Technology holds 

7- Is Smart Led Display Technology meet my unconventional product needs?

Yes, we will customize a plan for you. To meet customers’ different needs for screen viewing distance and maximize product effects, Smart Led Display Technology will customize the most cost-effective product solutions according to application scenarios, including customized sizes, parameters, and installation solutions.

8- Do the products meet my unconventional needs?

Yes. WanRui Technology is committed to providing high-quality and reliable products. We strictly control the production process, using high-quality materials and advanced manufacturing technology. You can find the qualification certificate that Smart Led Display Technology holds 

9- Can I know if Smart Led Display Technology has representatives in my country?

Yes. You can contact us to know our partner’s lists

10- is unique compared to other Smart LED Display suppliers?

We assure our R&D own an innovation of smart film products. We not only provide high-quality smart movies but also continuously introduce new functions and technologies to meet the ever-changing market demands. 

Our products feature adjustable transparency, excellent privacy protection, and blackout effects, while also offering flexible control options and automation.

11- How do you pack the transparent LED display for shipping?

We use custom shipping boxes to ensure our products arrive in the best condition. 

In two types of packaging boxes the first type is aluminum boxes and the second type is wooden boxes

FAQ Products Technical

1- How much Clear Transparent LED Screen?

The Transparency of the product varies from 60% to 90%.

2- Can I have more information about the Smart Crystal Adhesive Film work's

Smart Crystal Adhesive Film operates by utilizing a special polymer dispersed liquid crystal (PDLC) technology, which enables it to switch between opaque and transparent states. When an electrical current is applied, the liquid crystal molecules align, allowing light to pass through and making the film transparent.

3- How it can customize the size of Smart Film products?

If customers need to prepare size as demand for Smart Film, he provide it.

by we prepare by cutting machines according to sizes request; 

Or he can do not bend or fold the film. 

Ordinary cutting can be done with scissors or a paperknife. 

When cutting, the blade should be inclined at an angle of 45 degrees to the direction of the reserved film, and the light-adjustable film cannot be cut vertically.

How about the Smart Crystal Adhesive Film have a other color options?

Yes. it changes from colored non see through (opaque) to tinted see through. 

It stays colored rather than turning transparent.

5- Is the Smart Crystal Adhesive Film controlled remotely ?
6- Is the Smart Crystal Adhesive Film indoor and outdoor use?

It is not suitable for use in extreme weather conditions, such as high or low temperatures or humid environments, the performance of the smart film may be affected. 

FAQ Installation

1- Installation Tips.

1)        Each piece of glass must be checked before installation. 

2)        If there are problems such as wrong size, damaged corners, scratches, abrasions, or incorrect quantities, please do not install.

3)         Remove residues and other hard objects on the frame.

4)        There must be spacers on the window frame, cut the size and quantity according to the manufacturer’s suggestion, and install the standard width and thickness spacers on the window frame. 

5)        Gaskets can use rubber, wood blocks, and other materials to protect the corners and joints from waterproof and gas-proof edge sealing.

6)        Before installing the smart glass, make sure that there are outlet holes or slots in the frame, 

7)        Pay attention to the connection of the circuit during installation and operate in full accordance with the installation instructions of the circuit.

8)        The glass should be installed vertically during installation, and the protective film must not be torn off.

9)        When installing the outer frame after the glass is fixed, pay attention to preventing hard objects from touching the glass or welding sparks from burning the glass.

2- Is possible to install the mart Crystal Adhesive Film on different types of windows or glass surfaces

Yes, it is possible to install the Smart Crystal Adhesive Film on various kinds  of glass type , like the surfaces, including flat windows, curved windows, glass walls glass partitions, etc. 

This makes Smart Films very flexible and suitable for windows and glazing structures of various designs and configurations.

3- Is possible to install the Smart Crystal Adhesive Film on different types of windows or glass surfaces

Yes, it is possible to install the Smart Crystal Adhesive Film on various kinds  of glass type , like the surfaces, including flat windows, curved windows, glass walls glass partitions, etc. 

This makes Smart Films very flexible and suitable for windows and glazing structures of various designs and configurations.

4- Is possible to install the Smart Crystal Adhesive Film by my self

Yes, You can do that , but we recommend you to contact our professional customer service for installation guidance 

5- Is need it to to clean the glass products daily?

  • 1) Rusty steel and alkaline substances will damage the glass surface.

    2) Never use abrasive cleaners, especially when the glass surface is a reflective coating.

    3) After cleaning with a clean, soft cloth dipped in neutral soap or weakly acidic (vinegar) liquid,It must be cleaned immediately with clean water and wiped dry.

6- What is the steps of preparations that are required for the installation of Smart Glass Screen?

1) Each piece of glass must be checked before installation. ✅

2) If there are problems such as wrong size, damaged corners, scratches, abrasions, or incorrect quantities, please do not install.❌

3)  Remove residues and other hard objects on the frame.

4) There must be spacers on the window frame, cut the size and quantity according to the manufacturer’s suggestion, and install the standard width and thickness spacers on the window frame. 

5) Gaskets can use rubber, wood blocks, and other materials to protect the corners and joints from waterproof and gas-proof edge sealing.

6) Before installing the smart glass, make sure that there are outlet holes or slots in the frame, 

7) Pay attention to the connection of the circuit during installation and operate in full accordance with the installation instructions of the circuit.

8) The glass should be installed vertically during installation, and the protective film must not be torn off.

9) When installing the outer frame after the glass is fixed, pay attention to preventing hard objects from touching the glass or welding sparks from burning the glass.

FAQ Spare parts , Maintenance & Warranty

1- Smart Led Display Technology Grant Warranty Period for all products are supplied, as;

 Smart Led Display will have a policy warranty be in commitment to all customers for their products orders and offer a 2-year warranty

Please ask our sales representative when you order .

1) Any Factory defects. 

2) A some defects by normal used. 

3)  Smart Led Display Technology will replace the defects items be sent to customer after received the defect items 

4) If any other defects items, customer can be requested a parts as spare at any time are request

2-  Smart Led Display Technology Grant Warranty Period for all products are supplied, as:

Smart Led Display will have a policy warranty be in commitment to all customers for their products orders and offer a 2-year warranty

Please ask our sales representative when you order .

1) Any Factory defects. 

2) A some defects by normal used. 

3) Smart Led Display Technology will replace the defects items be sent to customer after received the defect items 

4) If any other defects items, customer can be requested a parts as spare at any time are request

3- Any Technical support does Smart Led Display Technology provide?

1- Yes, we provides corresponding technical support and technical cooperation for the products sold.

2- We provide online remote free services.

3- We provide engineers with on-site guidance for installation, commissioning, and maintenance. However, customers need to pay for travel, accommodation, and other living expenses.

4- Smart Led Display Technology provides the expected lifetime of the products:

1- For Transparent Glass products have an expected lifetime of 10-15 years. 

2- For Nontransparent LED display 15-20 years 

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